CLX: Customer Success Center

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CLX: Customer Success Center

Ordering in CLX

Ordering in CLX

Placing Patient Orders

How to place a patient order in CLX

How to look up and search for a patient in CLX

How to add a new patient in CLX

How to search for an order in CLX

How to edit an order

How to process a return

How to use CLX Price Compare

How to batch orders

How to Sell Revenue Inventory Using 'Ready for Pickup'

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Inventory & Trial Orders

How to place an Inventory Order

How to order trials in CLX

How to configure your scanner to upload RXs in CLX

How to Delete Trials from a Scanner

How to order trials with a scanner

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Order Status & Tracking

How to view and manage orders on backorder

How to check the status of an order

FAQs

How does placing in-office orders through CLX change my team’s ordering process

Can I order my private label products through CLX?

Can I order trial lenses in CLX?

Will I be notified if a lens is on backorder?

What if I need to change or cancel an order?

Does my shipping cutoff time stay the same with my distributor?

Are my shipping costs with my distributor affected?

How often do you update competitor pricing in the Price Compare tool?

Can you order made to order (MTO) lenses through CLX?

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