CLX: Customer Success Center

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CLX: Customer Success Center

CLX Marketing & ECommerce

CLX Marketing & ECommerce

Subscriptions

How to enroll a patient in a subscription

Convenient Reordering

How to update patient email and phone numbers

Managing CLX Webstore

How to verify a webstore order

Managing Doctors

Patient View of Placing Orders On Your CLX Web Store

Patient Protect

How to trigger Patient Protect email and text messages

CLX Accelerator Snapshot

How to opt in the CLX Accelerator Snapshot Report

CLX Accelerator Snapshot FAQs

FAQs

How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?

Can a patient apply insurance benefits to a reorder or a subscription?

How do rebates apply?

How often do you update rebates?

Can patients order from our website?

With a subscription, are patients notified when their credit card is charged?

What happens if my patient’s credit card is declined?

How to view ecommerce transaction report

How is the practice paid from a reorder?

How do I track payments and receive revenue from patient orders via CLX?

For CLX e-commerce transactions, do you ship directly to the patient?

Do you charge the patient for shipping?

How to update patient email and phone numbers

Does my shipping time and cost from my distributor stay the same?

Does CLX allow patients to order online past their exam expiration date?

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