FAQs
General
- How do I contact CLX Customer Service?
- Which distributors can I use with CLX?
- Can each of my team members have access to CLX?
- How much does CLX cost on a monthly basis?
- Am I locked into a contract?
- Can I add a user/doctor myself?
- How do we schedule our CLX training sessions?
- Is CLX HIPAA (Health Insurance Portability and Accountability Act) compliant?
- Can I cancel at any time? Any cancellation fees?
- What is the process for cancelling CLX?
Practice Management Integrations
CLX Capture Strategy / Ecommerce Patient Orders
- How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
- Can a patient apply insurance benefits to a reorder or a subscription?
- How do rebates apply?
- How often do you update rebates?
- Can patients order from our website?
- With a subscription, are patients notified when their credit card is charged?
- What happens if my patient’s credit card is declined?
- How is the practice paid from a reorder?
- How do I track payments and receive revenue from patient orders via CLX?
- For CLX e-commerce transactions, do you ship directly to the patient?
- Do you charge the patient for shipping?
- Does my shipping time and cost from my distributor stay the same?
- Does CLX allow patients to order online past their exam expiration date?
CLX In-Office Ordering
- How does placing in-office orders through CLX change my team’s ordering process
- Can I order my private label products through CLX?
- Can I order trial lenses in CLX?
- Will I be notified if a lens is on backorder?
- What if I need to change or cancel an order?
- Does my shipping cutoff time stay the same with my distributor?
- Are my shipping costs with my distributor affected?
- How often do you update competitor pricing in the Price Compare tool?
- Can you order made to order (MTO) lenses through CLX?