CLX: Customer Success Center
Submit a Ticket
FAQs
Getting started
Account Setup
New User Training
Ordering in CLX
Placing Patient Orders
Inventory & Trial Orders
Order Status & Tracking
FAQs
CLX Marketing & ECommerce
Subscriptions
Convenient Reordering
Managing CLX Webstore
Patient Protect
CLX Accelerator Snapshot
FAQs
Practice Management Integrations
Compulink
Officemate
Uprise PM
FAQs
Best Practices
Marketing
CLX Web Series
FAQs
General
Practice Management Integrations
CLX Capture Strategy / Ecommerce Patient Orders
CLX In-Office Ordering
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CLX: Customer Success Center
FAQs
Getting started
Account Setup
New User Training
Ordering in CLX
Placing Patient Orders
Inventory & Trial Orders
Order Status & Tracking
FAQs
CLX Marketing & ECommerce
Subscriptions
Convenient Reordering
Managing CLX Webstore
Patient Protect
CLX Accelerator Snapshot
FAQs
Practice Management Integrations
Compulink
Officemate
Uprise PM
FAQs
Best Practices
Marketing
CLX Web Series
FAQs
General
Practice Management Integrations
CLX Capture Strategy / Ecommerce Patient Orders
CLX In-Office Ordering
FAQs
CLX Billing/ Invoices
General
How do I contact CLX Customer Service?
Which distributors can I use with CLX?
Can each of my team members have access to CLX?
How much does CLX cost on a monthly basis?
Am I locked into a contract?
Can I add a user/doctor myself?
How do we schedule our CLX training sessions?
Is CLX HIPAA (Health Insurance Portability and Accountability Act) compliant?
Can I cancel at any time? Any cancellation fees?
What is the process for cancelling CLX?
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Practice Management Integrations
Does CLX integrate with my practice management system?
CLX Capture Strategy / Ecommerce Patient Orders
How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
Can a patient apply insurance benefits to a reorder or a subscription?
How do rebates apply?
How often do you update rebates?
Can patients order from our website?
With a subscription, are patients notified when their credit card is charged?
What happens if my patient’s credit card is declined?
How is the practice paid from a reorder?
How do I track payments and receive revenue from patient orders via CLX?
For CLX e-commerce transactions, do you ship directly to the patient?
Do you charge the patient for shipping?
Does my shipping time and cost from my distributor stay the same?
Does CLX allow patients to order online past their exam expiration date?
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CLX In-Office Ordering
How does placing in-office orders through CLX change my team’s ordering process
Can I order my private label products through CLX?
Can I order trial lenses in CLX?
Will I be notified if a lens is on backorder?
What if I need to change or cancel an order?
Does my shipping cutoff time stay the same with my distributor?
Are my shipping costs with my distributor affected?
How often do you update competitor pricing in the Price Compare tool?
Can you order made to order (MTO) lenses through CLX?
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