What you can expect:
- Invoices will begin coming from our new system starting Monday, May 4, 2026.
- Invoices will be sent from Invoice.us@digital.helix.com
- There will be an Invoice and Payment blackout period from Friday, May 1st to Sunday, May 10th to allow the system migration and reconciliations to complete.
- Invoice layout, statement and reference numbers will look different – an example of the new invoice layout is attached for reference.
- Starting June 1st, you will begin receiving a consolidated Customer Statement for all Helix products & services.
In the coming days you will receive communications that include the following:
- My.EssilorLuxottica.com access: Instructions on how to access and use EssilorLuxottica’s B2B platform.
- Quickpay Access: Instructions that include a temporary PIN and explain how to access the Payment feature within My.EssilorLuxottica. Through this feature, you will be able to view all accounting documents and statements and submit payments 24/7.
Your My.EssilorLuxottica Quick Pay Account:
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Your Billing Account Number and Account Name will be sent in a separate email from Salesdepartment@us.luxottica.com with the email subject line reading: "IMPORTANT: HELIX ACCOUNT UPDATE"
- If you believe there is an error in the name, or you are an existing EssilorLuxottica customer with a different account number, please contact AccountsReceivable@helixsolution.com with the information cited above in addition to your current account information.
Updates to Remittance and Payment Instructions:
- Helix will be moving to an online payment portal, where you can view invoices, statements, and make payments. Credit Card Auto Pay will no longer be offered as of 4/30/2026.
- The portal can be accessed at my.EssilorLuxottica.com, and a user guide is attached.
- If you are not currently a customer of EssilorLuxottica, an invitation to myEssilorLuxottica Quick Pay will follow in the coming days.
- Payment methods will remain, accepting ACH/Wire, Credit Card, and Check. Customer Statements will include remittance address for check payments.
Payment Method Instructions:
- If you pay by check – please mail to:
- VISIONWEB HOLDINGS LLC dba Helix
P.O. Box 845236
Dallas, TX 75284- 5236
- VISIONWEB HOLDINGS LLC dba Helix
- If you pay by ACH / Wire, our bank account is as follows [Account Letter attached with email]
- Account number: 004451916956
- Active ACH Blocks/Filters on file: No
- Routing number ACH/EFT: 111000012
- Routing number DOM. WIRES: 026009593
- SWIFT Code INTL WIRES: BOFAUS3N (U.S DOMESTIC) BOFAUS6S (FOREIGN CURRENCY)
- Account name: VISIONWEB HOLDINGS, L.L.C.
- If you pay by Credit Card – payment links will be included in my.EssilorLuxottica.com QuickPay portal.
- Online Payments can be made through our 24/7 self-service portal.
What is not changing:
- Your existing pricing and contract terms
- Your existing points of contact
What we may need from you:
To avoid any disruption in processing, please ensure your Accounts Payable team is aware of this change and updates your records as needed once you receive the first invoice under the new format.
To avoid any disruption in processing, please ensure your Accounts Payable team is aware of this change and updates your records as needed once you receive the first invoice under the new format.
If you have any questions or would like additional details ahead of time, our team is happy to help. Please contact us at accounting@visionweb.com.
