- Step 1 - User will login as normal and be prompted to update their profile (you cannot move forward without putting in a email):
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- Step 2 - The next page will appear to update your password:
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Step 3 - Authenticator setup. Scan the QR Code displayed in CLX
- Open your authenticator app and select the option to "Scan QR code" (this may be labeled under a "+" sign or other symbol depending on the app)
- Use your phone to scan the QR code displayed on your screen in CLX.
- If you would like to use a device other than a cellphone, please see this page --> https://help.helixsolution.com/en/clx-customer-success-center/authenticator-options
- From there you will get this page to inform you an email was sent to verify your email:
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- Step 4 - You will receive an email to verify your email, select Link to reset credentials
